The Grievance Redressal Committee has been constituted and the Ombudsman has been appointed in accordance with the guidelines prescribed by the All India Council for Technical Education (AICTE) under the Establishment of Mechanism for Grievance Redressal Regulations, 2012 (F. No. 37-3/Lega/2012, dated 25.05.2012). The Committee ensures a transparent, fair, and time-bound mechanism for addressing grievances within the Institute.

Scope and Objectives of the Committee

1. Any aggrieved person on the IHM-A campus or in hostels may submit their grievance online by writing to grievance.redressal@ihma.ac.in . The grievance shall be reviewed by the Ombudsman within three working days.
2. An acknowledgement of the grievance, if duly supported by evidence and accepted as bona fide, shall be communicated to the complainant within three working days of its submission.
3. The Committee shall enquire into the matter and recommend an appropriate resolution within eight working days from the date of acknowledgement.
4. The complainant may be invited for a face-to-face interaction with the Committee or any designated member to facilitate and formalize the resolution.
5. A record of grievances along with their resolution status and dates shall be updated on the Institute’s web portal within two working weeks from the date of registration.